Returns and Replacements
RETURNS & REPLACEMENTS POLICY - THE LOCALITEE
For initiating Returns/Exchange yourself, please visit the Return Centre tab in the top menu of our website
For any kind of issues with your ordered products please drop us an email at firstname.lastname@example.org or fill in the Contact Us form on our wesbite and our representative will get back to you within 48 hours. Please do not forget to mention your order details including Your Name, Contact Details, Date of Purchase, Invoice Number and Date of receipt of product.
In case of any Size or Print Quality Issue we will get the order reverse picked up with our courier partners absolutely free of cost. Once the product reaches back to us, the replacement or refund is processed as mentioned below within 4 working days upon completing a stringent quality check according to your reported problem.
Refunds are only issued in the form of Localitee Store Credits that can be used for future purchases.
Few important points to note:
- Customers can return/replace their order within 7 days of the order delivery. Any requests raised outside this window will be automatically rejected.
- We only offer Returns and Replacements for Mens and Womens Cotton T-shirts, Hoodies, Leggings and Sports Bras.
- All returns must be in unused condition with all original tags and packaging intact. If the Tags are found to be detached/torn, the products returned will be considered as used and the return/exchange request will be rejected and the returned products will be shipped back to you.
- The product amount will be credited back to your Localitee account in the form of Store Credits, once we have received the products and quality check is done.
- Products bought during Sitewide Sales / Clearance Sale / Flash Sale or using Store Credits can not be returned or replaced under any circumstances.
- We only offer exchange of products one time. You can not apply for an exchange or replacement of a product after it has already been exchanged
- Products bought using Localitee Store Credits can not be exchanged or returned
- The product is picked up by our courier partners and in case of non serviceable pin codes the customer can send back the product and claim refund for shipping as discount vouchers or loyalty points as applicable.
- Shipment charges if charged separately over the product value are not a part of the refund and are deducted from the actual order value when initiating a refund.
- Refunds are only issued in the form of Localitee Credits for future purchases or orders.
- If the products returned are found to be used/tampered/damaged on arrival at our warehouse, no refunds will be initiated. The decision of The Localitee will be final in such a situation. Also, the package will only be shipped after an extra processing fee of Rs. 100 per product which will have to be paid in advance.
How do I initiate a return or exchange process?
- The best way to initiate a return or exchange request is by visiting our Returns Centre page in the top menu of our website. Alternately, if you are not able to do the same, please email us at email@example.com with your order details. Please be as detailed as possible when sending us an email so that we can help you out in the best possible way and at a faster speed. However, please note that once you have emailed us or used our Returns Centre, you should wait for at least 24 hours for our team to contact you.
How long does the refund procedure take?
- The refund procedure will be initiated within 4 working days once we receive your product.
I haven't received my refund yet. What should I do?
- We update our customers through emails once we initiate the online refund procedure. If our last email states that we have initiated the online refund procedure, kindly wait for 48 working hours for the process to complete. For any queries, mail us at firstname.lastname@example.org
- Once the order is picked up from you, it can take anywhere between 7 to 21 days to reach us depending upon your location and shipping schedules. As soon as the order reaches us, we will update you on email.
In what cases can I get a replacement or return my product?
Replacements will only be provided in the following cases:
- Manufacturing Defects
- Wrong colour/product/size has been sent to you as per the order
- The product does not fit you and you need another size
- Quality issues in print or material (after QC of the returned product)
Are all types of products eligible for return/replacement?
- No, at the moment, we only entertain returns and replacements for Cotton T-shirts for Adults, Hoodies, Leggings and Sports Bras. We do not offer return and refunds for Accessories such as Phone Cases and Pop Sockets and clothing including Crop Tops, Kids T-shirts and all other apparels such as Crop Hoodies, Jackets, Activewear T-shirts etc.
- Sales and Discounts are promotional events. Products bought using a discount code or during a Sale can not be exchanged or returned under any condition whatsoever.
- As vouchers and credits are issued only against returned products or in competitions, products bought using the credits and vouchers can not be exchanged. If you have paid for your order in part or full using credits, it is not eligible for an exchange or return under any circumstances. However, products bought using discount codes (not store credits) can be redeemed to get store credits.
- Return requests can be rejected on inspection of the goods returned in the following cases
- The returned products were found damaged/modified/tampered on arrival
- The Tags attached to the returned products had been removed or were missing
- The returned products were washed by the buyer
- The returned products were found to have been used by the buyer (Please note that if your Returned products smell of perfume or sweat, they are termed to have been used)
- The decision taken by The Localitee Inspection team in such cases is final and can not be challenged.
- If your return request has been rejected, you will have to pay a reshipping charge of Rs. 100 per product that you had returned. For example, if you returned 3 products, the reshipping charge for the same will be Rs. 300
- To get your products shipped back to you, you can email us at email@example.com and we will share a payment link for the same. The payment for the same has to be done within 48 hours before the link expires. Reissue of a new payment link will not be done under any circumstances
- If you do not contact us regarding the reshipping or the payment of the reshipping charges within 15 days of your Return Rejection, your clothes will be donated to charity and The Localitee or any of it's team members will not be liable to send you a replacement or refund of any form
- We will issue you credits once your return order reaches us. You can use those credits to order any product of your choice from the entire collection on the website.
I want a refund in my bank account/credit card instead of the Localitee Account, what will happen in that case?
- Refunds are only made to the Localitee Account and you can use the same for future purchases. However, in case of issues where we fail to deliver the product under any circumstances such as non serviceable pin code, unavailability of the product ordered or whatever the case may be, the refund is initiated back to your mode of payment. Please note that any credits in your Localitee account will not be eligible for use on discounted products or during a SALE.
I have already used the product but don't wish to keep it and want to return it. What should I do?
- We like any other business do not accept returns or offer replacements for products that have been used, washed or tampered with. You can still reach out to us with the issue at firstname.lastname@example.org
How many times can I avail the replacement or exchange policy?
- We entertain requests for exchange or return only once per order. For orders bought using Store Credits or Coupons in full or part, no exchange requests or return requests are entertained.
- If however, you still want to return the exchanged product for any reason, there will be a deduction of Rs. 300 per product and the balance amount will be added to your Localitee account in the form of Credits.
Do the Localitee Credits/Store Credits have a date of validity?
- Yes. All Localitee Credits/Store Credits are valid for a certain number of days (ranging from 60 days to 360 days) from date of issue. Our team notifies you of the last date of credit validity when they are issued for your ease of reference. You are strongly advised to use them for your purchase within the stipulated time as Credits that expire once are not issued again. We do not send reminders for expiry of credits. It is your sole responsibility to use them before the date of expiry. If the credits lapse due to non-usage, they can not be reissued and The Localitee or any of it's team members is not responsible for your not being able to use the credits.
How do I cancel my order or modify my order?
- Any order placed with us can only be cancelled or modified within 6 hours of placing the order. To make a request for cancellation or modification please email us at the address given below with the order details. However, if our records state that the order or a part of it have already been shipped, the order can not be cancelled.
Note : All original packing and tags should be intact with the product to be eligible for exchange or returns under all circumstances. If any of the tags have been removed, your exchange/return request will be auto rejected without further inspection and you will have to pay Rs. 100 per product as reshipping charges to get the products delivered back to you.
Contact Details: The Localitee Head Office, 423 - Adarsh Nagar, Jaipur - 302004.
Whatsapp: +919001809333 (Monday to Saturday - 12 Noon to 6:30 PM)